There may be times when we might not be the best place to help, especially when someone may have a multiple issues which may include grief, but where grief may not be the main concern. In cases like this, there are many other organisations, charities, and government departments who may be able to help.
If you need immediate help
Samaritans
24-hour confidential telephone service for anyone feeling desperate or suicidal or going through any sort of personal crisis, including bereavement.
Tel: 116 123 (free to call)
Website: www.samaritans.org/branches/isle-of-man/
Email: jo@samaritans.org
Crisis Response and Home Treatment Team
The Crisis and Home Treatment Team (CRHTT) provides an Island-wide crisis response service for people who are experiencing a significant deterioration in their mental health and/or an increase in their psychological distress, which can require an urgent response.
Tel: (01624) 642860
Bereavement
Bereaved Survivors of Suicide Isle of Man
A local group to support people surviving the loss of someone by suicide. This can include family, friends or anyone affected.
Website: www.bereavedsurvivorsofsuicideiom.co.uk
Facebook: facebook.com/groups/1124912667670365/
Email: dhiggy@manx.net
Hospice Isle of Man
As well as offering the highest standard of clinical care and the latest in pain relief drugs and techniques they have also developed a range of services that enable people to live well through meeting their physical, emotional, social and spiritual needs.
Tel: (01624) 647400
Website: www.hospice.org.im
Mental Health
Minds Matter
Provide psychological support to people of all ages and their families with long-term conditions.
Tel: (01624) 679118
Website: www.mindsmatter.org.im
Email: info@mindsmatter.org.im
Isle Listen
Provide support children and young people up to the age of 25 via our educational programme in schools and one-to-one therapeutic support.
Tel: (01624) 679118
Website: www.islelisten.im
Email: info@islelisten.im
Adult Social Care
The Adult Social Care teams play a central role in protecting and safeguarding the Island’s vulnerable adults. The responsibilities of our teams are broad and include providing support, help and advice to adults with physical or learning disabilities and to other vulnerable adults and older people through a combination of social work support, guidance and signposting.
Tel: (01624) 686179
Web: www.gov.im/categories/caring-and-support/adult-social-care
Community Wellbeing Service
Counselling for mild to moderate depression is available for people aged 17 and above. Access to the Counselling Service is by self-referral. To access the service please call the Counselling Service secretary and request a screening appointment.
Tel: (01624) 642540
Website: www.gov.im/categories/caring-and-support/mental-health-service/community-wellbeing-service
Child and Adolescent Mental Health Service (CAMHS)
Provide mental health assessment and treatment for children, young people and their families. A specialist service, children and young people need to be referred by another professional e.g. Doctor, Nurse, Teacher or Social Worker.
Tel: (01624) 642875
Advice, Health and Wellbeing
Age Concern
Exist to improve health and well-being in later life, provide support to older people at times of need, make older people’s voices heard, build a positive attitude to older people in our society and make our island a great place to grow old.
Tel: (01624) 631740
Website: www.ageconcern.im
Email: info@ageconcern.im
Alzheimer's Society
For anyone with a diagnosis of dementia, their family, their carer, or anyone who is concerned about their, or anyone else’s, memory. Providing regular pre-arranged telephone contact calls for service users who have requested them, either locally or through our dementia connect service. This service uses volunteers, from both the island and the UK, to ensure that people affected by dementia can speak to a friendly voice on a regular basis. This service also monitors their welfare in case of any safeguarding concerns.
Tel: (01624) 613181
Website: www.alzheimers.org.uk
Email: governance@alzheimers.org.uk
Bridge the Gap
Works to improve facilities and support for teenagers and young adults with ongoing health needs.
Tel: (07624) 566957
Website: www.bridgethegap.im
Email: connect@btg.im
Childline
Phone and online support for children and young adults. Speak to a Counsellor online between 9am and midnight. Website updated regularly. Support from other young people on the message board.
Tel: 0800 1111 / 116111
Website: www.childline.org.uk
Children and Families
The Manx Care Children and Families team acts as the principal point of contact for children about whom there are child welfare concerns. Contact can be made directly by parents or family members seeking help, concerned friends and neighbours, or by professionals and other agencies.
Tel: (01624) 686179
Website: www.gov.im/categories/caring-and-support/children-and-families
The Children's Centre
They develop, manage and pioneer a variety of community initiatives aimed at enabling children, young people and families to realise their full potential
Walberry Farm, Old Castletown Road, Braddan IM4 1AQ
Tel: (01624) 800000
Website: www.thechildrenscentre.org.im
Email: info@thechildrenscentre.org.im
CIRCA
Operating their Shop mobility Scheme remotely with a drop off service, health and welfare advice.
Assisting the Vaccination Hub on Chester Street, by offering the use of wheelchairs or mobility scooters to those attending the Hub for their vaccinations, and who are struggling with their mobility. You do not need to be registered disabled to use this service and there is no charge.
Tel: (01624) 613713
Website: www.circa.org.im
Email: enquiries@circa.org.im
Citizens Advice Service
The Manx Citizens Advice Service is made up of three centres (Douglas, Ramsey and Port Erin). The key aim of this service is to provide free impartial advice to people for the problems they face, including housing issues, benefits advice, help with relationship breakdowns, faulty goods or poor workmanship and employment issues. The Manx Citizens' Advice Service is also authorised to make food bank referrals. No appointments are needed.
Website: www.citizensadvice.im
Douglas and Onchan
First Floor Lounge, Promenade Church, Loch Promenade, Douglas, IM1 2LY
Tuesdays: 12:30pm to 3:00pm
Fridays: 10:00am to 12:30pm.
Tel: (07624) 366338
Port Erin/Southern District
Thie Rosien, Castletown Road, Port Erin, IM9 6BD
Fridays: 10:30am to 12:30pm
Tel: (01624) 833976
Email: casrosien@outlook.com
Ramsey
4 Bourne Concourse, Peel Street, Ramsey, IM8 1JJ
Mondays and Tuesdays: 10:00am to 1:00pm
Wednesdays, Thursdays and Fridays: 1:00pm to 4:00pm.
Tel: (01624) 813466
Email: citizens@manx.net
Crossroads
Run a range of services to meet the needs of all carers. We support all ages, disabilities, illnesses and care needs.
Tel: (01624) 673103
Website: www.crossroadsiom.org
Email: info@crossroadsiom.org
Debt Counselling
The Office of Fair Trading offers confidential debt counselling.
Tel: (01624) 686510
Website: www.gov.im/categories/tax-vat-and-your-money/manage-your-money/debt-counselling/
Email: debt@gov.im
Drug and Alcohol Team (DAT)
Provide a comprehensive, evidence-based assessment treatment and support service to people who are presenting with alcohol and /or drug dependency.
Tel: (01624) 617889
Website: www.gov.im/categories/caring-and-support/mental-health-service/drug-and-alcohol-team
Family Action
Provide practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation across the country. A national UK charity with a local Isle of Man branch.
Tel: (01624) 611568
Website: www.family-action.org.uk
Email: info@family-action.org.uk
Isle of Man Foodbank
Tel: (01624) 646999, (07624) 3116550 or freephone 0808 1624 610
Website: www.isleofmanfoodbank.wordpress.com
Email: isleofmanfoodbank@gmail.com
Housing Matters Isle of Man
Provides advice, guidance and support to local families and individuals in housing crisis.
Tel: (01624) 675507
Website: www.housingmatters.im
Email: info@housingmatters.im
Kooth
Provides online support and counselling for young people.
Website: www.kooth.com
Live at Home
Helping people live independently at home where they feel happiest, for as long as possible.
Tel: (01624) 616571 / 627778
Website: www.liveathome.im
Email: enquiries@liveathome.im
The Manx Deaf Society
Provide support deaf, deafened and hard of hearing.
Tel: (07624) 202875
Website: www.manxdeafsociety.org.im
Email: contact@manxdeafsociety.org.im
Manx Eating Disorder Support
This confidential support service is for anyone who is having eating issues. You do not have to have been diagnosed with an eating disorder and referral from your GP is not necessary. Support is also offered to carers, family and friends, as eating disorders have a ripple effect and cause concern for both immediate and extended family, as well as friends.
Tel: (07624) 330922
Website: www.manxeatingdisordersupport.com
Email: info@manxeatingdisordersupport.com
Motiv8 Addiction Services
Provide counselling specialising in addictive behaviours such as alcohol, drugs or gambling.
Tel: Freephone 0808 1624 627 or (01624) 627656 / (07624 426400)
Website: www.motiv8.im
Email: contact@motiv8.im
NSPCC
Prevent abuse, help rebuild children's lives and support families.
Tel: 0808 800 5000
Website: www.nspcc.org.uk
Email: help@NSPCC.org.uk
Qwell
Online only emotional wellbeing and mental health support for adults.
Website: www.qwell.io
Relate
Relationship support service for everyone - relationship counselling, family counselling, sex therapy, children & young people counselling.
Tel: (01624) 623902
Website: www.relate.im
Email: relate@mcb.net
Royal British Legion
Armed Forces charity providing care and support to all members of the British Armed Forces past and present and their families. Currently offering welfare phone calls and assistance with shopping or prescriptions.
Tel: (01624) 830332
Website: www.counties.britishlegion.org.uk/counties/isle-of-man
Email: rblha@manx.net
Sight Matters
Many services, including free issue specialist independent living equipment, weekly audio news service online (which includes the latest government covid-19 updates), audio library services via volunteer collection and delivery and assistance accessing vital services including food and other supplies and providing an emotional support line, health and welfare advice for blind and visually impaired members.
Tel: (01624) 674727
Website: www.sightmatters.im
Email: enquiries@sightmatters.im
The Silver Line
Run by Age UK, the Silver Line operates a confidential, free helpline for older people that's open 24 hours a day, seven days a week, 365 days of the year.
Tel: 0800 4 70 80 90
Website: www.thesilverline.org.uk
Southern Befrienders
Sports elderly, socially isolated people living in the south of the Isle of Man with volunteer befrienders, social events, and outings.
Tel: (01624) 833025
Website: www.southernbefrienders.im
Email: southernbefrienders@manx.net
Women’s Refuge Isle of Man
Provide a safe place for women threatened by physical, emotional or sexual violence in the home.
Tel: (01624) 677900
Website: www.womensrefuge.im
Email: womensrefuge3.iom@gmail.com
Victim Support
Help people affected by crime with a free and confidential service, whether or not a crime has been reported and regardless of how long ago the event took place.
Tel: (01624) 679950
Website: www.victimsupport.im
Email: enquiries@victimsupport.im
